Text Message Privacy Policy

At Central Coast Gastroenterology Associates Inc. (“we,” “our,” or “us”), your privacy is very important. This Text Message Privacy Policy explains how we collect, use, and protect your information when you choose to receive SMS/text messages through Klara, including appointment reminders, updates, and service-related communications.

Information We Collect

We may collect the following types of personal information:

CONTACT INFORMATION: Name, email address, phone number, mailing address, and date of birth when applicable for patient care.

COMMUNICATION INFORMATION: Messages sent through forms, email, phone calls, or SMS/text messaging.

PATIENT INFORMATION: Information provided in connection with scheduling, treatment, or healthcare services (in accordance with HIPAA requirements)

TECHNICAL INFORMATION: IP address, browser type, and website usage data collected through cookies or analytics tools.

How We Collect Information

Information may be collected when you:

• Fill out forms on our website (including appointment or SMS consent forms)

• Contact us via phone, email, or SMS

• Schedule appointments or request services

• Opt in to receive SMS/text messages

• Interact with our website through cookies or similar technologies

How We Use Your Information

We use personal information to:

• Schedule and manage appointments.

• Send appointment reminders and important healthcare updates.

• Respond to inquiries and provide requested services

• Communicate operational notices and service-related messages

• Improve our website, services, and patient experience

• Comply with legal, regulatory, and healthcare requirements (including HIPAA)

Information Sharing

We do not sell, rent, or trade your personal information

IMPORTANT: SMS consent and phone numbers are NOT shared with third parties or affiliates for marketing purposes.

We may share information only when necessary to:

• Operate our services (e.g., secure messaging platforms like Klara)

• Comply with legal or regulatory requirements

• Protect the rights, safety, and security of our patients, staff, and organization

All service providers are required to maintain the confidentiality and security of your information.

SMS Consent Communication

If you consent to receive SMS messages from Central Coast Gastroenterology Associates Inc. , you agree to receive organizational updates, appointment reminders, and event-related messages from us.

Reply STOP to opt out at any time
Reply HELP for support

Message & data rates may apply

Messaging frequency may vary

Visit privacy-policy-page to see our privacy policy and terms and conditions.
Your consent to receive SMS messages is not a condition of purchase or donation.

Types of SMS communications

If you have consented to receive text messages from Central Coast Gastroenterology Associates Inc., you may receive messages related to the following (provide specific examples):

Appointment, reminders

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time."

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from CCGA in the following ways (This is an example. Please include the method used.)

By submitting an online form

Opt-out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting STOP.

For assistance, text HELP or visit our website at https://npiprofile.com/npi/1326934332 .

Visit our Privacy Policy and Terms of Service .

Contact Us

Questions about this policy or your privacy rights? Contact:

Central Coast Gastroenterology Associates Inc.

Addresses: 416-B Main St, Salinas, CA 93901;
1663 Dominican Way, Ste 210, Santa Cruz, CA 95065;
14991 National Ave, Suite 6, Los Gatos, CA 95032

Email: [email protected]

Phone: 831-260-3591 | 800-785-5318

Updates to This Policy

We may update this policy from time to time. Any changes will be posted with the revised effective date.